It is ALWAYS your best option to locate an internal backup of your data files. Please check with your IT to determine if a backup of your data exists. If a backup cannot be located, the Service Bureau may be able to assist with data restoration; however our data is only as accurate as the last upload file we received. Further, our data recovery files may not reflect the correct upload statuses in your software - thus some manipulation may be required. It really is best to locate an internal data backup!

  • Data Recovery Fee = $100 per upload
  • Turnaround = Typically 1- 2 business days

Email requests for data recovery services to SB@1099pro.com. The Service Bureau will authenticate your request prior to performing services.

Data FAQs

Data Retention

The IRS requires filers to retain tax data for at least five years. If recipients request duplicate tax forms or corrections to their tax forms, filers must comply with the requests.

Backup Utility

Our software products include backup utilities. We strongly encourage users to backup their data on a regular basis - especially during tax season - and save backups to a network or flash drive. It is risky saving backups on a local drive; computers may get damaged or stolen. In a standard installation, BackupXX.exe is located at C:\1099 Pro\Pro99TXX.

XX = the tax year of the software product

Internal Backup Files

In a standard installation, our backup utility saves data to C:\1099 Pro\Pro99TXX\Data Backups in a ZIP file (e.g., 1099 Pro 2022 Backup on  3-NOV-2022  6-26AM.ZIP).  Alternately, some users routinely copy their data folder and save it in an external location. In a standard installation, your data .TPS files are stored in C:\1099 Pro\Pro99TXX\Data.

To locate your data folders, open your 1099 Pro software → menu bar → Help - About. At the About screen click the 1099 Pro icon to view your program paths.

Employee Turnover - Caution!

When an employee using our software leaves your company, have your IT backup all 1099 Pro data files prior to wiping their computer. Filers are required to maintain tax data for several years.

Requests for Individual Forms

The Service Bureau does not provide individual PDF copies of recipient forms. Rather, open your 1099 Pro software installation and go to the Work With My Tax Forms screen. There you can quickly print or email individual copies of recipient tax forms.

Restoring Data via the Service Bureau

Single Data File 

  1. Email your request to SB@1099pro.com.
  2. If approved for data recovery service, pay the invoice. We perform data recovery upon receipt of payment.
  3. Your data recovery files will be posted in an encrypted ZIP file on our secure FTP site. We will email you when your file is available for download.
  4. We will separately email you your ZIP file password.
  5. You must have the appropriate tax year software installed. You can download software from our WIKI at https://wiki.1099pro.com/.  Also run the update.
  6. Extract the contents of your data recovery ZIP file into the C:\1099 Pro\Pro99TXX\Data folder. 
    • XX = the tax year of the software product 
    • You must use WINZIP, a shareware utility, to extract your ZIP file.
  7. When you open the 1099 Pro 20XX software your data should appear at the Work With My Tax Forms Screen.
    • If you don't see your data, verify the correct Filer and Form Type are selected. 

Multiple Data Files

If you submitted multiple IRS/SSA Filing or Full Service uploads, a clean data restoration is not possible. Rather, you must copy over your data folders and navigate between them to view contents. 

  1. Email your request to SB@1099pro.com.
  2. If approved for data recovery service, pay the invoice. We perform data recovery upon receipt of payment.
  3. Your data recovery files will be posted in an encrypted ZIP file on our secure FTP site. We will email you when your file is available for download.
  4. We will separately email you your ZIP file password.
  5. You must have the appropriate tax year software installed. You can download software from our WIKI at https://wiki.1099pro.com/.  Also run the update.
  6. Extract the contents of your first (initial) data recovery ZIP file into the C:\1099 Pro\Pro99TXX\Data folder. 
    • XX = the tax year of the software product 
    • You must use WINZIP, a shareware utility, to extract your ZIP file.
  7. When you open the 1099 Pro 20XX software your data should appear.

  8. Create subfolders in C:\1099 Pro\Pro99TXX for each of the additional data recovery files. Using Image 1 as an example, folders would be named C:\1099 Pro\Pro99TXX\Data_002, C:\1099 Pro\Pro99TXX\Data_003, etc.

  9. Extract the contents of each data recovery ZIP file into its corresponding folder.

  10. To view the contents of each data recovery folder, exit the 1099 Pro software.

  11. Rename folder "Data" to "Data-Orig".

  12. Then name the data recovery folder that you want to view "Data".

  13. When you open the 1099 Pro 20XX software your data should appear at the Work With My Tax Forms Screen.
    • If you don't see your data, verify the correct Filer and Form Type are selected. 


Image 1 — Multiple Data Recovery Files in File Explorer


Contact Support@1099pro.com for additional guidance with data recovery.

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If you require further information, please visit our website at
www.1099pro.com or email us directly at sb@1099pro.com.

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